Responsible Gambling

Deposit limits

You can set daily, weekly and monthly deposit limits by contacting Customer Support. Tell the team which limit you want applied to your account. A request to raise or remove a limit takes effect after 24 hours. A lower limit takes effect at once.

Choose an amount that fits your financial circumstances before you begin. Once you have set a maximum, do not increase it simply to continue playing.

Taking a break

A time-out is available from your account profile. During it, you cannot deposit, withdraw, play or access PlayFast products. A time-out can be revoked only after 24 hours from the original request. When the selected period ends, the account is automatically reactivated.

For a longer break, request self-exclusion by email. We first disable the account for a 24-hour cooling-off period, during which no gambling activity is allowed. After that period, Support tells you which fixed self-exclusion periods are available and asks you to confirm your choice by email. If you do not reply within a further 24 hours, the account is reopened and you are notified by email.

Once self-exclusion starts, your account remains disabled and you cannot deposit or withdraw until the chosen period ends. It is then automatically reactivated. If you find a way to keep gambling during exclusion, seek professional help urgently.

Signs to notice

Gambling may be causing harm when it affects your daily life, work, finances, health or family. Only a qualified professional can diagnose dependence, but the signs below deserve attention.

• Gambling occupies most of your thoughts.
• Your stakes keep increasing.
• Attempts to stop or control play do not succeed.
• Cutting back causes irritation or disappointment.
• You gamble to escape problems or discomfort.
• You chase losses.
• You hide or lie about your gambling.
• You borrow money to play or commit illegal acts.
• Gambling damages relationships with family or colleagues.

Staying in control

Play only when you are calm and able to concentrate. Take regular breaks and decide in advance what you can afford to spend and lose each month. Set a point at which you will stop after a win as well.

Do not gamble while affected by alcohol or drugs, or when you feel depressed. Treat gambling as entertainment, not as a way to recover money. If play no longer feels manageable, use a break or exclusion and seek support.

Minors

You must be at least 18 and meet any higher legal gambling age that applies where you are. We may request a valid government-issued photo identity document at any time to check your age.

If we suspect that you are under the applicable age, your account will be locked while we investigate. You will be unable to place bets or withdraw during that review. If underage play is confirmed, current or pending winnings will be retained. Deposits that are not winnings may be returned or retained until you reach the required age, at our discretion. Payment transaction fees may be deducted from a returned amount.

Do not let a minor use your account. On shared devices, avoid saved login details and consider parental-control or filtering software.

Help

For guidance and support with gambling problems, you can turn to Gambling Therapy. You can also contact our Support Team at [email protected] to set limits, request a break or begin self-exclusion.