Contact PlayFast

Support anytime

Live chat and email support are available around the clock. You can contact us in English, German, Spanish, Norwegian or Finnish. For email help, write to [email protected].

Account questions

To change your email address, ask Support through live chat or email. Other account details can be updated from the Profile area after you select your account avatar.

If you have forgotten your password, open the sign-in screen, choose Forgot your password and follow the reset steps. Check your email address and account details carefully if you still cannot sign in. Several attempts with incorrect details may temporarily lock the account for security reasons. Support can help you regain access.

Your account currency cannot be changed once it has been selected.

To close your account, contact Support. If you later ask to reopen it, we may be able to restore the same account details in certain circumstances. A reopened account follows the terms valid on the day it reopens, and earlier entitlements such as bonuses or pending contingent wins lapse.

Complaints

Raise a complaint with Customer Support as soon as reasonably practical. The team will review it first and escalate it within PlayFast when necessary. If the matter remains unresolved after that process, you may ask for a manager or supervisor to consider it. We will try to resolve the issue at once or contact you afterwards with a response.